Refund & Return Policy
Last updated: 7 November 2026
This policy explains when you can get your money back, how to ask for it and how long it takes. It applies to every order paid for on BaduMart.com and forms part of our Terms & Conditions.
The short version
- Before we ship: cancel for a full refund.
- Damaged, wrong, expired or lost: we replace it or refund you.
- Time limit: tell us within 7 days of delivery. Unused non-food items can be returned within 14 days.
- Timing: we reply within 2 working days and process approved refunds within 5 working days.
- Food, drinks, personal care and baby products: we can't take these back unless there's a problem with them.
1. When you can get a refund
| What happened | What you get |
|---|---|
| You cancel before your order is shipped | Full refund of everything you paid |
| We can't supply an item you paid for | Refund for that item, or a full refund if we can't send any of your order |
| You were charged twice, or charged the wrong amount because of a technical error | Refund of the extra amount |
| Your parcel is confirmed lost in transit | Replacement, or a full refund of everything you paid |
| An item arrives damaged, faulty, expired or spoiled | Replacement, or a refund for that item |
| You receive the wrong item, or it's very different from its description | Replacement, or a refund for that item |
| Your parcel comes back to us because the address was wrong or incomplete, or nobody collected it | Refund for the items, less the shipping charges for sending it and returning it to us |
| You return an eligible item under section 3 | Refund for that item once we receive it and check it |
2. When we can't give a refund
- You changed your mind about food, drinks, personal care, Ayurveda or herbal, or baby products after they were shipped.
- You've opened or used an item, unless it was damaged, faulty or not as described.
- You tell us about a problem more than 7 days after delivery.
- Customs duties, import taxes or clearance charges in your country. These are your responsibility and aren't paid to us.
- A parcel is refused, held or destroyed by customs because of your country's import rules. Please check those rules before you order, especially for fish, meat, dairy, honey and plant products.
- A delivery is late but still arrives. EMS delivery times are estimates, and delays can happen at customs or with the local postal service.
3. Returning an item
- What you can return: handicrafts, fashion and home items that are unused and in their original packaging.
- Time limit: contact us within 14 days of delivery and send the item back within 14 days after we approve the return.
- What you can't return: food, drinks, personal care, Ayurveda or herbal, and baby products, for hygiene and safety reasons, unless there's a problem listed in section 1.
- Return shipping: you pay if you changed your mind. We pay if the item was damaged, faulty, wrong or not as described.
- Please ask first: we'll give you the return address and instructions. Often we only need photos and won't ask you to send a faulty item back.
- Tracked shipping: please use a tracked service, because we can't refund a return that doesn't reach us.
4. How to ask for a refund
- Email hello@badumart.com or use our contact form, with your order number in the subject line.
- Tell us what happened and whether you'd like a replacement or a refund. For a damaged, faulty, expired or wrong item, include photos of the item and its packaging.
- To cancel, contact us as soon as you can. We can cancel until your order has been shipped.
- If your parcel hasn't arrived, contact us within 45 days of the shipping date. We'll check the tracking and open a claim with the postal service if needed, which can take several weeks.
We reply within 2 working days (Monday to Friday, Sri Lanka time) and tell you whether your refund is approved. If we need more information, we'll ask you for it.
5. How you receive your money
- Payment method: refunds go back to the card or account you paid with, through the same payment gateway. We can't refund to a different card, an account or in cash.
- Timing: we process approved refunds within 5 working days. Your bank then usually takes up to 14 working days to show the money, and we don't control that part.
- Currency: we refund the amount charged, in the currency we charged. Payments are currently charged in Sri Lankan rupees (LKR). If your bank converts the money, the amount in your own currency may differ from what you originally paid because of exchange rates or your bank's fees.
- Full refunds: these include the item prices, shipping, packaging and processing fees you paid.
- Refunds for some items: these cover the price paid for those items. Shipping and fees aren't included, unless we made a mistake that added to them.
6. If you don't recognise a payment or disagree with a decision
Please contact us first, because it's usually the fastest way to sort it out. You can still contact your bank or card issuer at any time. If you open a dispute or chargeback, we'll share your order details with the bank and payment gateway, and the bank's process will then decide the outcome. We can't also refund a payment that your bank has already returned to you.
7. Your legal rights and changes to this policy
This policy doesn't affect any rights you have under the consumer laws that apply to you. We may update this policy, and the date at the top will change when we do. The version shown when you placed your order applies to that order.
8. Contact us
BaduMart.com
Email: hello@badumart.com
Hours: Monday to Friday, 9 am to 6 pm Sri Lanka time
Contact page