Terms & Conditions

1. Who we are and what we sell

BaduMart.com is an online store based in Sri Lanka. We sell packaged Sri Lankan food and drinks, spices, tea, personal care, Ayurveda and herbal, baby, home and related products, and ship them from Sri Lanka to the countries offered on our site. We're a retailer and aren't the manufacturer of these products. Brand names and trademarks belong to their owners.

2. Using the site and your account

• You must be at least 18 to place an order, or have a parent or guardian do it for you.
• Please give accurate details, especially your delivery address and phone number.
• Keep your password private. You're responsible for activity on your account, so tell us if you think someone else has used it.
• You mustn't misuse the site, including by attempting fraud, interfering with how it works or copying its content for commercial use.

3. Products and product information

• We try to describe products accurately, but packaging, weight and photos can change or differ slightly from what's shown.
• Allergies and ingredients: always read the label on the product before you use it. Contact us before ordering if you need details about a product and we'll share what we have.
• Ayurveda, herbal and personal care products: nothing on our site is medical advice. Ask a qualified health professional before using these products if you're pregnant, have a health condition or take medication.
• All products are subject to availability.

4. Orders

Placing an order is an offer to buy. We accept it when your payment succeeds and we send your order confirmation. We may cancel an order, or part of one, and give you a full refund for what we can't supply if an item is out of stock, a price or description was clearly wrong, we suspect fraud, or we can't legally or practically ship to your address.

Custom orders

You can ask us for products by name using a custom order. Submitting a list isn't an order and doesn't commit either of us. We'll email you a bill showing the prices, shipping and any items we can't supply. The order is only placed when you approve the bill and your payment succeeds. A bill is valid for 3 days after we send it, and we may change or withdraw it until you've paid.

5. Prices and payment

• Displayed currency: the prices you see in your local currency are converted using our current rates and can change.
• Charged currency: payments are currently charged in Sri Lankan rupees (LKR). The checkout page shows the exact amount before you pay. Your bank may use its own exchange rate or add fees.
• What's included: your total shows item prices, EMS shipping, a packaging fee, a processing fee and a card payment fee. Customs duties and import taxes aren't included.
• Payment security: you pay through a secure third-party payment gateway. Your card details never reach our servers.
• Price changes: we can change prices at any time, but this doesn't affect orders we've already accepted.

6. Shipping, customs and delivery

• We ship from Sri Lanka by tracked EMS through Sri Lanka Post, priced by your order's weight. Each country has its own weight limit.
• Delivery times are estimates, and delays can happen at customs or with local postal services.
• Import rules: you're the importer of your order. You're responsible for checking your country's rules and for any duties, taxes or clearance charges. Food, animal, plant and cosmetic products can be restricted in some countries, and customs may hold or destroy them.
• Risk in the goods passes to you on delivery. If a parcel is lost or arrives damaged, section 7 explains what happens.

7. Cancellations, refunds and returns

You can cancel until we've shipped your order. Refunds and returns are covered by our Refund & Return Policy, which forms part of these terms.

8. Our content

The site's design, text and our own images belong to us or our licensors. You can use the site to shop and for personal reference, but not to copy or republish its content without permission.

9. Limitation of liability

• Nothing in these terms limits or excludes liability that can't legally be limited or excluded, including for fraud or for death or injury caused by negligence.
• Your rights under the consumer laws that apply to you aren't affected.
• Subject to the above, our total liability for any order is limited to the amount you paid for that order.
• Subject to the above, we aren't liable for indirect or consequential losses, such as lost profits or lost opportunities.
• We aren't liable for delays or failures caused by events outside our reasonable control, such as postal disruption, customs action, natural disasters, strikes or government restrictions.

10. Resolving disputes

1. Contact us first at hello@badumart.com with your order number and details of the problem.
2. We'll reply within 2 working days and try to resolve it within 30 days.
3. If we can't agree, either of us can take the matter to the courts described in section 11.

This process doesn't stop you from contacting your bank or card issuer about a payment, or a consumer protection body where you live.

11. Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute. If you're a consumer living elsewhere, you keep any mandatory protections and any right to bring a claim in your own country that your local law gives you.

12. Changes to these terms

We may update these terms, and the date at the top will change when we do. The version shown when you placed your order applies to that order.

13. Other terms

If part of these terms can't be enforced, the rest still applies. If we don't enforce a right straight away, we can still enforce it later.

14. Contact us

BaduMart.com
Email: hello@badumart.com
Hours: Monday to Friday, 9 am to 6 pm Sri Lanka time
Contact page